Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains how cancellations, refunds, and changes are handled when you book through xtcflights.com or our toll-free number +1-844-516-2126. Please read this Policy carefully — it forms part of our Terms of Service.

1. General Principles

XTC Flights is a travel agency. We do not issue refunds independently of the airline. All refunds are governed by:

• The fare rules of the airline that issued your ticket
• Government regulations (including the U.S. Department of Transportation 24-hour rule)
• The supplier's refund processing timelines

Service fees charged by XTC Flights are non-refundable except where required by law.

2. The 24-Hour Risk-Free Cancellation

In compliance with the U.S. Department of Transportation regulations, customers who book a flight that originates in or arrives in the United States may cancel for a full refund within 24 hours of booking, provided:

• The booking was made at least 7 days before the scheduled departure
• The cancellation request reaches us in writing or via phone within the 24-hour window
• The fare class permits this option (most do; some restricted basic-economy fares are exempt)

To use this option, call +1-844-516-2126 immediately.

3. How to Request a Cancellation

You can request a cancellation by:

• Calling our 24/7 toll-free line at +1-844-516-2126
• Emailing cancellations@xtcflights.com with your booking reference

Please have the following ready: booking confirmation number, passenger full name, date of travel, and reason for cancellation. We strongly recommend phone cancellations for time-sensitive requests.

4. Refund Eligibility by Ticket Type

a) Refundable Tickets

If your ticket is refundable, you will receive a refund of the airline portion of the fare, minus any applicable airline cancellation fee and our non-refundable service fee.

b) Non-Refundable Tickets

If your ticket is non-refundable, the cash value of the airline portion is generally forfeited. However, depending on the airline, you may be entitled to:

• A travel credit or future flight credit (often valid for 12 months from issue date)
• A refund of unused taxes and government fees

c) Basic Economy / Restricted Fares

Many basic-economy and promotional fares are non-changeable and non-refundable. Please confirm fare rules at the time of booking.

5. Airline-Initiated Cancellations

If the airline cancels your flight or makes a significant schedule change, you are typically entitled to one of the following, at the airline's discretion:

• A full refund to the original form of payment
• Rebooking on the next available flight at no additional cost
• A travel credit for future use

XTC Flights will assist you in coordinating with the airline at no additional service fee.

6. Refund Processing Time

Once a refund is approved by the airline:

• Credit card refunds: 7–10 business days (depending on issuing bank)
• Debit card refunds: 10–15 business days
• Bank transfer / other methods: up to 30 business days

The actual processing time depends on the airline and the issuing bank. XTC Flights releases the refund within 24–48 hours of receiving funds from the airline.

7. Date Change Requests

Date changes are subject to:

• Airline change fees (vary by carrier and fare type — typically $0–$400)
• Fare difference between original and new dates
• XTC Flights date-change service fee (disclosed before processing)

For details, visit our Date Change page.

8. No-Show Policy

If you fail to check in or board your flight without prior cancellation, the booking will be marked as a "no-show." No-show tickets are usually considered fully forfeited and not eligible for refund or future credit, depending on airline policy.

9. Special Circumstances

Most major airlines offer reasonable accommodation in cases of:

• Death of the passenger or an immediate family member (with documentation)
• Serious medical illness preventing travel (with a doctor's note)
• Military deployment (with official orders)

Approval is at the airline's sole discretion. Our agents will assist you in submitting the required documents.

10. Travel Insurance

We strongly recommend purchasing travel insurance at the time of booking. Travel insurance can protect you against trip cancellation, medical emergencies, lost baggage, and trip interruption — situations that fall outside airline refund policies.

11. Disputes and Chargebacks

If you have a dispute with a refund, please contact us first at +1-844-516-2126. We will work with the airline on your behalf to resolve the matter. Filing a chargeback before contacting us may delay or prevent a successful refund, as airlines may treat the booking as locked during dispute investigation.

12. Changes to This Policy

This Policy may be updated from time to time. The most current version will always be posted on this page with the "Last Updated" date.